RedotPay Identity Verification: What It Asks For and What To Do If It Wants More Documents (2026)

By CryptoCard Insider (founder: Rosa Xie) · Independent guide · Last updated 2026-10-26 · Disclosure: we may earn a referral reward from RedotPay through the links on this page. Affiliate disclosure

Issuance tip: RedotPay 20% off promo code RDVIR ($10 to $8 when accepted).

The first sections come from RedotPay's identity verification article, which shows no publication date (only that it was updated a few weeks earlier), and from its identity verification requirements article (4 September 2026). We read both on 2026-10-26. Anything marked as our reading is ours.

What are RedotPay's three identity verification steps?

1. Basic information. Open your profile, go to personal details, choose Identity verification, then enter your country or region, first and last name and date of birth. If your country is missing, RedotPay points you to its unsupported countries list.
2. ID document and face. Choose the issuing country and document type. RedotPay says only the document types listed on the screen are supported. After the ID is approved you follow the on-screen face verification, and the system reads your document so you can check the nationality, name, date of birth and ID number.
3. Address and questionnaire. Enter your full current residential address (the article says to enter 000000 if your area has no postal code), then answer 4 to 5 questions that take about 3 minutes. Pick the options that match your occupation or main source of funds, or choose Others and add a description of 1 to 100 characters. Review of this submission usually takes a few minutes.

iOS users need version 12.2 or later, according to the article. If your country is not offered, our comparison of RedotPay's four country lists shows where each country appears.

What does RedotPay require of the ID and the uploads?

• Only an original physical ID is accepted. Copies, screenshots and photos of a screen are not allowed.
• The ID must still be valid for at least 3 months from the day you submit it.
• If the ID has information on the back, upload both the front and the back.
• Photo quality: avoid glare and shadows, make the text readable, put the ID on a flat surface and keep all four corners in the picture.
• Enter your name exactly as it appears on the ID, with a middle name after the first name in the First Name field. RedotPay says small typos cause an automatic rejection.
• You must be at least 18 years old.

What if my name or date of birth on the ID is wrong?

The review page cannot be edited. The article says to tap Continue to finish the submission, then go to Profile, Identity verification, Personal details and tap the "click to apply" option to resubmit. It adds that, for account security, this update can only be used once every 180 days. It does not say what to do if you have already used it and the details are still wrong.

What if RedotPay asks for more documents?

The article describes it as a standard account-protection step that the system may occasionally trigger. In the article's wording the request can be for a personal statement, source of funds or source of wealth.

• The request appears in your in-app notifications.
• Upload everything at once.
• Review takes 1 to 3 business days.
• Submit before the deadline stated in the notice. The first article says this is generally within 14 days. The requirements article gives a 14-day deadline for a personal statement and says it is usually 14 days for other documents, as the specific notice states, so the notice decides.
• Accepted file types are JPG, PNG and PDF, up to 10 MB each.
• What you upload has to match what was requested and your real details.
• If you miss the deadline, your verification is marked as failed.

Our reading: because the deadline is short and a miss fails the whole verification, open the notification as soon as it arrives, read what it lists, and gather the documents before you start the upload, since you are asked to send them together.

Which documents count as proof of source of funds?

Neither article says. They name the categories (personal statement, source of funds, source of wealth) and give no list of accepted documents, so we are not going to publish one. In general compliance usage, source of funds means where the money in your account came from, and source of wealth means how your overall wealth was built. That general meaning is not a RedotPay definition, and the notice in your app is the only place that says what RedotPay wants from you.

Can I buy a verified RedotPay account?

This is our view, based on the steps above. Verification here is an ID document, a face check and your address, so it is tied to one person. An account verified by somebody else is not yours. Pages that sell verified accounts do appear in search results, and we do not link to them or recommend them.

What we could not verify

• Which ID types are accepted (passport, national ID, driving licence) in each country. The articles say only that the types listed on the screen are supported.
• What a personal statement must contain, and any length limit.
• How many verification attempts are allowed.
• Whether the 14-day deadline counts calendar days or business days.
• What counts as acceptable proof of source of funds or source of wealth.
• What happens after a rejected ID, and how to contact support if verification fails.
• Whether the 180-day limit applies to every identity change or only to personal details.
• Whether the iOS 12.2 requirement has an Android equivalent.

Sources, all read on 2026-10-26

• How to complete identity verification for my account (RedotPay help center)
• Identity verification requirements (RedotPay help center, 4 September 2026)
• Unsupported countries and regions (RedotPay help center, 28 August 2026)

Frequently Asked Questions